Request deletion
Fill in the form and press Send deletion request. Your email app opens with the request already written; just press send. Prefer to write it yourself? Email makelarkstudios@gmail.com with your username or player code and how you sign in.
What happens next
- We reply to confirm we’ve received your request, usually within 3 working days.
- If we can’t match the request to an account, or it didn’t come from the account’s email, we may ask you to confirm from inside the game or from that email. This stops anyone deleting an account that isn’t theirs.
- We delete the data within 30 days of confirming, and email you when it’s done.
After deletion you can create a new account, but nothing from the old one can be restored.
What gets deleted
| Data | What happens |
|---|---|
| Sign-in account, email, linked Google / Facebook / Apple identity | Deleted |
| Username, player code, avatar, profile photo link, gender, age | Deleted |
| Coins, gems, items, equipped cosmetics, level, rank, stats, medals, achievements | Deleted |
| Friends, friend requests, club membership, likes, gifts, in-game mail | Deleted |
| Messages you sent to friends or clubs | Deleted |
| Your leaderboard entries | Deleted |
| Results of matches other players took part in | Kept without your identity, so their history stays correct |
| Purchase records (order ID, product, date) | Kept only as long as tax and accounting law requires |
| Database backups | Overwritten within 30 days |
| Analytics and crash data held by Google Firebase | Not linked to your name; expires under Google’s retention (up to 14 months) |
Deleting only some data
You don’t have to delete everything. Choose Only some of my data in the form and tell us what to remove, for example:
- your messages;
- your profile photo link (you switch back to a game avatar);
- your optional age and gender;
- your Facebook data and the Facebook link on your account.
You can also change some of these yourself from your profile in the game.
If you used Facebook Login
This page is also our Facebook data deletion page. To delete the data Chkobba GO received from Facebook:
- On Facebook, go to Settings & privacy › Settings › Apps and websites, find Chkobba GO and remove it.
- Then send a request with the form above, for your whole account or only your Facebook data. We delete your Facebook ID, name, photo link and friend suggestions within 30 days.
Purchases and subscriptions
Deleting your account doesn’t refund past purchases. If you have an active subscription, cancel it in Google Play or the App Store first, because deleting your account doesn’t stop the store from billing you.